摘要
目的:探讨人性化管理在感染性疾病科中的应用方法及临床效果。方法:对我院感染性疾病科34名护理人员实行人性化管理,比较人性化管理前后护理质量、护士满意度及患者满意度情况。结果:人性化管理后护理质量、护士满意度及患者满意度与人性化管理前比较差异有统计学意义(P<0.05)。结论:人性化管理可以提高护士对护理管理的满意度,提高其工作积极性和工作效率,从而提高护理质量,同时可提高患者满意度,值得临床推广应用。
Objective：To explore the application method and clinical effect of humanistic management in the department of infectious diseases.Methods：The humanistic management was implemented in the management of 34 nursing staff of the department of infectious diseases.The quality of nursing care,the degree of satisfaction of both nurses and patients were compared before and after the implementation of humanistic management.Results：There were statistically significant differences in the comparison of quality of nursing care,the degree of satisfaction of both nurses and patients after the implementation of humanistic management compared with those before the management（P0.05）.Conclusion：The humanistic management can increase the degree of satisfaction of nurses with nursing management and improve the quality of nursing care as well.
关键词
人性化管理
护理管理
感染性疾病
Humanistic management
Nursing management
Infectious disease
