摘要
急诊科是医院急、危、重症集中,抢救和管理任务最重的科室,也是最易发生医疗纠纷和投诉的科室。本文结合各医院急诊科已发生的医患纠纷案例进行分析,阐述了由于医患之间、医护之间沟通不到位、医务人员自身沟通能力缺乏等因素导致了医患纠纷时有发生,急诊科应注重培养医务人员的沟通意识、服务意识、法律意识、责任意识,通过畅通沟通渠道、培养沟通技能、完善诊疗记录、落实规章制度等方法预防和减少医疗纠纷。
The emergency department is the center of acute and serious patients in the hospital, so it is the most important de- partment of rescue and management and also the place where medical disputes and complaint liable to take place. This article analyzed the medical disputes cases happened in our hospital and elaborated the factors may cause disputes, such as insufficient communication between doctors and patients, nurses and doctors, as well as the deficient communicating ability of doctors themselves. So we should pay more attention to the cultivation of the awareness such as communication, service, legal and responsibility among doctors and nurses in emergency department. By unimpeded communication, cultivation of skills, improved diagnosis and treatment record and carried out of related regulations, we can hope to prevent or reduce the occurranee of disputes in emergency devartment.
出处
《中国病案》
2013年第2期52-53,共2页
Chinese Medical Record
关键词
急诊科
医患沟通
对策思考
Emergency department
Doctor-patient communication
Countermeasures analysis
