摘要
回顾企业知识管理与服务创新之间关系的研究现状,在界定企业服务创新中知识要素与服务要素的基础上,根据知识管理的"PSCA"闭环理论,从知识管理对服务创新的推动与服务创新对知识管理的促进两个角度深入剖析企业知识管理与服务创新之间的互动机理,并以联想集团为例,对其知识管理与服务创新之间的互动进行实证分析。
Firstly, this paper reviews the research status of the relationship between knowledge management and service innovation. Then it defines the knowledge factors and service factors of service innovation. According to ＂PSCA＂ theory of knowledge management, this paper deeply analyzes the interaction mechanism between knowledge management and service innovation from two perspectives, which are how knowledge management drives the service innovation and how service innovation promotes knowledge management. At last, it makes the practical analysis of interaction mechanism between them by taking Lenovo China for example.
出处
《图书情报工作》
CSSCI
北大核心
2013年第5期32-37,共6页
Library and Information Service
基金
河南省教育厅人文社会科学研究课题"企业知识管理与服务创新的互动关系研究"(课题编号:2011-ZX-265)研究成果之一
关键词
知识管理
服务创新
知识要素
服务要素
knowledge management
service innovation
knowledge factors
service factors
