摘要
[目的]探讨新时期住院患者对护士行为的期望,为调整护理人员的护理行为、制订护理质量评价标准及患者满意度调查表提供科学依据。[方法]研究者自行设计开放性问卷,对351名住院患者进行了调查,从研究对象的答案中找出所期望的各种护士行为的术语进行编码,输入计算机,用SPSS软件进行频数和百分率的计算。运用内容分析的方法对编码的术语进行归类。[结果]住院患者期望的护理行为十分广泛,可归纳为5个主题:整体感觉好;关怀、尊重、归属期望;精神情感方面期望;提供个性化服务期望;知情权及获取疾病知识期望。[结论]在新形式下,住院患者对护理人员的行为期望是多元的,此调查结果在规范护理人员的行为、制定护理质量标准及患者满意度调查表时可做为参照依据。
[Objective] To explore the inpatients’ anticipation to nurses’ behaviour in the new period, adjust nurses＇ action, and draw up nursing quality evaluation standard and patients’ satisfaction questionnaire for scientific base. [Method] Make open questionnaire to 351 inpatients for investigation, make code to all nurses behaviour anticipated by the study objects, put into computer, make calculation on frequency and percentage with SPSS.[Result] The inpatients’ anticipation to nurses is very wide, which can be classified into 5 themes： good whole feeling, care, respect, affiliation and anticipation, mental and sensation, offer individualized service, right to know and get knowledge of disease. [Conclusion]In new situation, inpatients’ anticipation to nurses is multiple, the investigation can be taken as reference base to standardizing nurses’ behaviour, drawing up quality standard and patients satisfaction questionnaire result.
出处
《浙江中医药大学学报》
CAS
2013年第3期347-349,355,共4页
Journal of Zhejiang Chinese Medical University
关键词
住院患者
护士行为
行为期望
护理质量标准
inpatients
nurses behaviour
anticipation
nursing quality standard
