摘要
本研究选取内隐知识作为中介变量,探讨了中国文化背景下,我国公务员价值观对绩效的影响。沿着"价值观—内隐知识—绩效"的逻辑思路,采用问卷调查法,分析得出了我国公务员绩效由行政绩效、适应性绩效、人际绩效与奉献绩效四个维度构成,内隐知识由服务群众、见得思义、公正用权、影响他人、处理公务、留意细节与道德修养七个维度构成;研究发现价值观对绩效、内隐知识对绩效有显著的正向影响,且内隐知识在价值观对绩效的影响中起部分中介作用。
It is imperative to improve government efficiency in order to cope with the development of internationalization process and the increased international trades. The administrative performance of civil servants as decision-makers and government executives will directly affect a government＇s operational efficiency. How to improve the job performance of civil servants has become a priority for Chinese government. The value of civil servants affects people＇s behaviors and choices because it has to do with ＂what is worthy doing＂. Their values can also affect job performance as one of civil servants＇ achievements. Tacit knowledge can better forecast performance in work situations than traditional intelligence. Therefore, we develop the ＂values-tacit knowledge-performance＂ logic and focus on studying the relationships among these constructs. The first section of this paper conducts literature review on performance, tacit knowledge, and values. At present, the assessment indicators of civil servants are mostly from virtue, ability, diligence, achievements and corruption. By combining with the current status of the assessment of civil servants, we try to build a comprehensive and an objective civil servants＇ performance model which reflects the time dimension. Results show that civil servants＇ performance model is composed of administrative performance, dedication performance, adaption performance, and interpersonal performance. Administrative performance contributes more to the whole performance. Tacit knowledge has attracted lots of attention from scholars because it can affect civil servants＇ job performance. However, the number of researches on the measurement of civil servants＇ tacit knowledge is relatively limited because tacit knowledge is not easy to imitate and measure. We develop a model to measure Chinese civil servants＇ tacit knowledge. The model has seven dimensions： serving the masses, thinking of righteousness when the opportunity of personal gain is presented, performing power in fairness and justice, influencing others, dealing with public affairs, paying close attention to details, and developing virtue. As for the measurement of values, weuse one existing questionnaire named Chinese Value Survey, developed by Chinese Culture Connection in 1987. This instrument captures Chinese civil servants＇ general values, including integration, Confucian work dynamism, human-heartedness, and moral discipline. Finally, we run the regression analysis to assess the relationship among values, tacit knowledge and performance. The analysis result shows that values have a significant positive effect on tacit knowledge and performance and tacit knowledge has a significant positive effect on performance. Furthermore, tacit knowledge moderates the relationship between values and performance.
出处
《管理工程学报》
CSSCI
北大核心
2013年第2期9-16,共8页
Journal of Industrial Engineering and Engineering Management
基金
国家自然科学基金资助项目(70872121)
关键词
内隐知识
价值观
绩效
公务员
civil servants
values
tacit knowledge
performance
