摘要
目的:应用ISO9001质量管理体系构建医院后勤管理标准操作程序,为建立医院后勤绩效考核体系奠定基础。方法:运用文献查阅、关键人物访谈、ISO9001质量管理工具制定医院后勤管理标准作业流程。结果:应用ISO9001质量管理体系这项基础性的管理工具,开展后勤管理标准操作程序构建,取得了满意的效果。结论:管理者善于运用管理工具,对管理工具优点加以灵活应用,并与其他管理工具互为补充,成为解决管理问题的新途径。
Objective： To build the performance evaluation system for hospital logistics by the IS09001 quality management system and to lay the foundation for constructing the performance evaluation system. Methods： Literature review, key person interviews and IS09001 quality management tools were used to construct the standardized operating procedure of hospital logistics management. Results： Constructing the standardized operating procedure of hospital logistics management has achieved satisfactory effects. Conclusion： Applying and integrating management tools have become the new way for solving management problems.
出处
《中国卫生资源》
2013年第3期184-186,共3页
Chinese Health Resources
基金
上海申康医院发展中心临床管理优化基金资助项目(SHDC2010633)
复旦医院后勤管理研究院医院后勤管理科研基金资助项目(YJYKT-2011002)
关键词
医院后勤
ISO
绩效考核
i hospital logistics
ISO
performance evaluation
