摘要
目的:探讨快乐工作、微笑服务在护理工作中的作用。方法:选择120例患者为对照组,另选择120例患者作为观察组,对照组采用传统的整体护理模式,观察组将护士通过针对性的培训,贯穿快乐工作、微笑服务的理念。结果:两组在护理工作质量、患者满意度及护理不良事件发生率等方面差异有统计学意义(P<0.05)。结论:将快乐工作、微笑服务理念贯穿于护理工作中有利于提高病区护理工作质量、患者满意度、并有效降低护理不良事件发生率。
Objective To investigate the effect of work happy, smiling service in nursing.Methods Select 120 cases as the control group,the other 120 cases were selected as the observation group,the control group using the traditional nursing mode,the observation group nurses through targeted training,through the work happy, smiling service concept.Results The two groups on the nursing quality, patient satisfaction and nursing adverse events rate has statistical significance（P 〈 0.05）.Conclusion The work happy, smiling service concept in nursing is helpful to improve the nursing quality,patient satisfaction,and effectively reduce the incidence of nursing adverse events.
出处
《吉林医学》
CAS
2013年第18期3676-3677,共2页
Jilin Medical Journal
关键词
快乐工作
微笑服务
护理管理
作用探讨
Happiness operation
Smiling service
Nursing management
Effect study
