摘要
介绍国家标准GB/T 29182-2012/ISO11620:2008《信息与文献图书馆绩效指标》的制定背景、制定原则和制定过程,分析该标准的内容要素和层次结构,剖析标准中所运用的平衡计分卡方法及绩效指标的分类、绩效指标描述框架等要点技术内容,揭示该标准与国内外相关标准的关系,特别是与国家标准GB/T13191-2009/ISO2789:2006《信息与文献图书馆统计》的内在关联性,分析本标准的局限性及使用注意事项,对密切跟踪国际标准、及时修订国家标准提出建议。
Firstly, this paper introduces the developing background, principles and process of the national standard GB/T 29182 - 2012/ISO11620 ： 2008 ＂Information and Documentation -Library Performance Indicators＂, analyzes its elements and hierarchies structure, and explains the key technical contents including balanced scorecard approach, classification and descriptive framework of performance indicators. It reveals the relationship between this standard and other standards, especially the inner relevancy with the national standard GB/T 13191 -2009/ISO 2789：2006 ＂Information and Documentation-Library Statistics＂ ,and analyzes its limitations and the considerations in use. Finally, it gives some suggestions for the library community to closely follow the international standards and timely revise national standard.
出处
《图书情报工作》
CSSCI
北大核心
2013年第14期27-31,44,共6页
Library and Information Service
