摘要
目的 分析探讨手术室护理管理中的风险因素及对策措施.方法通过分析2011年1~12月手术室护理管理中存在的风险因素,2012年采取风险管理措施进行管理. 结果 2011年1~12月我院手术室护理差错和投诉分别为279例和312例,其中人员因素是护理差错和护理投诉的主要原因,设备及环境因素、术中操作因素分别为护理差错和投诉的次要原因.2012年护理差错率、投诉率均低于2011年,护理质量得分、患者护理满意率和手术室医生满意率均高于2011年,差异均有统计学意义（P = 0.000）. 结论人员因素、设备及环境因素、术中操作因素是手术室护理的主要风险因素,采用风险管理可以有效地降低护理差错率、投诉率,提高护理质量和护理满意率.
Objective To analyze the risk factors and countermeasures in the nursing management of operating room. Methods Through the analysis of risk factors in the nursing management of operating room from January to December in 2011 ,we used risk management measures in 2012. Results There were 279 cases of nursing error and 312 cases of complaints in the operating room from January to December 2011 ,the human factor was the major cause of nursing error and complaints,equipment and environmental factors,intraoperative factors were the secondary cause of nursing error and complaints respectively. Nursing error rate and complaint rate in 2012 were lower than 2011 ,the nursing quality scores, satisfaction rate of nuring and satisfaction rate of doctors about operating room were higher than that in 2011 ,the differences were statistically significant （P = 0.000）. Conclusion Human factor,equipment and environmen- tal factor,intraoperative factor are the main risk factors of operating room nursing,risk management can effectively reduce the error rate, complaints, and improve nursing quality and nursing satisfaction.
出处
《中国现代医生》
2013年第35期115-117,共3页
China Modern Doctor
关键词
手术室
护理管理
风险因素
对策措施
Operating room
Nursing management
Risk factors
Countermeasures
