摘要
目的探讨门诊开展优质护理服务的方法与效果。方法采用一系列优质护理服务方法,为患者提供全面、专业、温馨、人性化的服务。结果开展优质护理活动前后患者对护理服务的满意度有不同程度提高,差异有统计学意义(P<0.01)。结论开展优质护理服务示范科室可提高护理质量,有效提高护士综合素质、护理工作质量和患者满意度。
Objective Explore effective ways to carry out high-quality care demonstration wards and effect~ Methods Set up a leading group to unify their understanding. Change the philosophy of care, to adjust care work mode. Results The timely submission of quality of care and satisfaction are higher than before the implementation of the targeted corrective measures room, the difference has the statistical meanings （P〈0.01）. Conclusion To carry out high-quality care demonstration departments to improve the quality of care, can effectively improve the overall quality of nurses, nursing quality and satisfaction.
出处
《基层医学论坛》
2013年第36期4804-4806,共3页
The Medical Forum
关键词
门诊
优质护理服务
方法
效果
Outpatient department Quality care Method Effect
