摘要
目的提高患儿家长对心内科医疗服务的满意度。方法 QC小组活动。结果患儿家长对心内科医疗服务的满意度从活动前的86.5%提高到活动后的98%,达到了活动目标。
Objective To improve the satisfaction of parents of children on medical services in Department of Cardiology. Method QC group activities. Result The satisfaction of parents of children on medical services in Department of Cardiology in- creased from 86.5% to 98% after the event, reaching the target.
出处
《中国卫生质量管理》
2014年第2期18-22,共5页
Chinese Health Quality Management
关键词
心内科
患儿家长
医疗服务
满意度
Department of Cardiology
Parents of Children ~ Medical Services ~ Satisfaction
