摘要
目的通过对性病患者的调查和回访,询求护理过程中存在的问题,提出相应的措施,了解性病患者接受治疗护理过程的满意度,不断改进专科护理管理指标体系。方法采取随机抽样调查的方法,选取2011年11月至2012年11月性病专科门诊患者600例,回收有效问卷580例,将前半年290例作为对照组,后半年290例作为观察组,比较分析前后两个阶段的满意度。结果观察组满意率86.55%,高于对照组的满意率32.07%,差异具有统计学意义(P<0.01)。结论改善护士的主动服务意识,加强护理过程的环节管理,注重护患沟通,可有效提升患者的满意度。
Objective To investigate and follow up the patients with sexually transmitted diseases （STD） in seeking the nursing problems and proposing appropriate measures so as to evaluate the satisfaction of STD patients receiving treatment and nursing and to continuously improve the nursing management indicator system. Methods 600 cases of venereal outpatients were randomly sampled from November 2011 to November 2012. 580 cases of valid questionnaires were divided into control group with 290 cases at first half a year, and observation group with 290 cases at last half a year, to comparae and analyze the satisfaction at the two stages. Results The satisfaction rate was 86.55% in the observation group, higher than 32.07% in the control group, with statistical significance （P〈0.01）. Conclusions Taking appropriate measures such as improving nurses＇ active service awareness, strengthening link management in the nursing process, focusing on nurse-patient communication, will effectively enhance the satisfaction of patients with sexually transmitted diseases.
出处
《临床医学工程》
2014年第3期390-391,共2页
Clinical Medicine & Engineering
关键词
改善
性病专科
护理服务
满意度
Improvement
Venereal disease
Nursing service
Satisfaction
