摘要
为设计出满足用户需求的产品,基于UCD-Kano模型进行用户需求研究。通过建立用户模型并分析Kano问卷调查结果,得出目标用户对产品的潜在需求,定义用户需求水平与用户满意度之间的关系表达式,计算得到用户需求类型,挖掘出用户的重点需求。以洗衣机设计为例,从用户的不同需求层次出发,对洗衣机的功能、外观和交互方式进行设计,以增强用户使用体验,提高用户满意度,为产品创新设计提供了新思路。
In order to design products that meet user requirement,user requirement was studied based on UCD -Kano model.The potential requirement of target user was obtained through the establishment of user models and analysis of Kano questionnaire result to obtain the potential requirement of target user.The relationship expression between user requirement and user satisfaction was defined.The user requirement type was calculated and the key requirements of users were mined.The washing machine was taken as an example to design the function,appearance and interaction from different user requirement levels,so as to enhance user experience and improve customer satisfaction.This provided new ideas for the product innovative design.
作者
张立祥
汪利萍
闫磊磊
ZHANG Li-xiang;WANG Li-ping;YAN Lei-lei(School of Mechanical Engineering,Anhui University of Science and Technology,Huainan 232001)
出处
《机械设计》
CSCD
北大核心
2018年第12期110-115,共6页
Journal of Machine Design
基金
大学生增材制造创客实验室资助项目(2016ckjh076)
