摘要
目的:提升药房药学技术服务水平,提高患者满意度。方法:从提升药学人员综合素质、加强药品调剂差错管理、药品质量管理及多项措施保障患者用药安全合理等方面介绍我院药房的精细化管理。结果与结论:通过人员操作规范化、加强人员专业知识培训、开展五常法和品管圈活动、加强药师人文素质培训,提升了药师综合素质;通过加强高危药品、易混淆药品管理,对内部差错进行登记与分享,对已发生差错进行深层次分析,减少了发药差错(内部差错件数由134件下降到64件);通过加强特殊管理药品的管理等,强化了药品管理质量;通过落实处方审核、充分运用药品定位系统、设置用药咨询专窗、制作用药交代标签等方式,提高了用药合理性、工作效率(患者候药平均时间从5 min降为3 min)和患者满意度(从80%上升至94.9%),保障了用药的安全、合理。我院实施的精细化管理显著提升了药房药学服务水平。
OBJECTIVE： To improve the pharmaceutical care of pharmacy and the satisfactory degree of the patients. METHODS： Fine management of our hospital was performed through the following measures： improving the comprehensive quality of pharmacist, enhancing the management of drug dispensing error and drug quality, guaranteeing the safety and reasonability of drug use, etc. RESULTS ＆ CONCLUSIONS： Through strengthening standard operation, professional knowledge and humanistic quality training of pharmacists, carrying out the 5S and QCC activity, comprehensive quality of pharmacists have been improved. Through reinforcing the management of high risk and confusing drugs, registering and sharing internal prescription errors and analyzing the external prescription errors, the dispensing errors have been reduced （the number of internal prescription error decreased from 134 to 64）. Through the fine management, the quality management of drugs especially the specially administrated drugs could be en- sured. Through checking prescription, utilizing the drug positioning system, setting up advice window for rational drug use, and making the tags of instructions, rational administration, work efficiency （the waiting time for getting the medicine decreased from 5 min to 3 min） and satisfactory degree of the patients （80% to 94.9% ） have been improved; the security and the rationality of drug use could be ensured. Fine management of our hospital can significantly enhance pharmaceutical care.
出处
《中国药房》
CAS
CSCD
2014年第29期2717-2720,共4页
China Pharmacy
关键词
精细化管理
药房
药学服务
Fine management
Pharmacy
Pharmaceutical care
