基于LibQUAL+^®的移动图书馆服务质量评价模型构建研究——以哈尔滨师范大学移动图书馆为例被引量：20

Evaluation Model Construction of College Mobile Library Service Quality Based on the LibQUAL+^®——Taking Harbin Normal University Mobile Library as an Example

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摘要基于Lib QUAL+构建移动图书馆服务质量评价模型,即借助具体数据,通过周密设计、复杂检验,构建出包含入口、网络、功能、交互4个维度,19个指标的移动图书馆服务质量评价模型。 Based on Lib QUAL＋,this paper build mobile library service quality evaluation model, withspecific data, through careful design, complex testing, this paperbuilds containing portal, network, func-tion and interaction of four dimensions, nineteen indicators. Mobile library service quality evaluation mod-el.

作者张艳芳过仕明谭凤茹

机构地区哈尔滨师范大学

出处《情报科学》 CSSCI 北大核心 2014年第12期98-104,共7页 Information Science

基金国家社会科学基金项目(12BTQ019)

关键词移动图书馆服务质量评价 LibQUAL+^® mobile library service quality evaluation LibQUAL+^®

分类号 G250.2 [文化科学—图书馆学] G252.0 [文化科学—图书馆学]

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参考文献11

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