摘要
从服务流程、硬件、软件几方面介绍无锡市第二人民医院门急诊自助服务系统的设计,阐明其24小时×7自助挂号、缴费、预授权、查询等自助功能并分析其成效,指出该系统有助于节约患者排队等候时间、提高工作效率、实现有序就诊、保护患者隐私,值得推广。
The paper introduces the design of outpatient and emergency self- help service system in Wuxi No. 2 People＇s Hospital, from the aspects of service process, hardware design and software design, elaborates the self- help functions including 24h × 7 registra- tion, payment, pre authorization, query, etc. The effect is analyzed, the utilization of the system could save the queuing and waiting time, improve working efficiency, realized the orderly treatment, protect the privacy of the patients, it is worth to popularization.
出处
《医学信息学杂志》
CAS
2014年第11期22-25,共4页
Journal of Medical Informatics
基金
江苏省医院协会课题(项目编号:JSY-2013-008)
关键词
24小时×7自助
医院服务
实践与思考
24 h×7 self - help
Hospital service
Practice and consideration
