摘要
目的:分析门诊医疗服务流程中存在的主要问题及原因,设计适应患者就诊需求的服务模式,全面提高门诊医疗服务水平。方法:根据门诊流程现状及问题,提出了信息化辅助流程、简化就诊流程、加强导诊服务、拓宽门诊预约挂号系统范围等方面的解决方案,观察流程优化后的效果。结果:2013年度医院后医疗中心患者网上测评、患者满意度问卷调查满意率达到97%以上。门诊量由改造前的2000人次/d上升到3000人次/d,患者平均候诊时间由优化前的2h缩短到<1h。结论:优化门诊流程是一项缩短患者候诊时间和医院取得社会效益、经济效益的双重举措,需要持续不断地改进。
Objective：To improve outpatient service with analyzing the main problems and reasons in outpatient process,designing the service mode which could satisfy the patients.Methods：Proposing the procedure with information systerm,simplifing treatment process,widening range of registration systerm,which is based on current situation and problems of outpatient-process,evaluating the results of optimization.Results：The satisfation rate of patients was over 97% from investigating in post-medical systerm and quertionnire.The quantity of outpatients increased from 2000/d to 3000/d after optimization,the waiting time shortend to less 1hour than 2hours before.Conclusion：Optimizing outpatient process could shorten the waiting time and increase social,economical benefits in hospital.
出处
《西北国防医学杂志》
CAS
2014年第4期393-395,共3页
Medical Journal of National Defending Forces in Northwest China
基金
兰州军区医药卫生科研计划资助项目(CLZ14JB04)
关键词
门诊管理
优化流程
门诊作用
Outpatient management
Process improvement
Effect of outpatient
