消费者促销预期研究述评与展望被引量：9

A Literature Review of Consumer Promotion Expectations and Prospects

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摘要促销是商家吸引和促使消费者进行大量购买的惯用手段,但频繁的促销会导致消费者促销预期的形成,这种心理预期一旦形成,就会严重削弱正在进行的促销活动的吸引力,减少消费者对目标促销产品的购买数量,甚至令消费者转向其他品牌或者推迟当前购买,从而产生令商家非常棘手的促销遇冷现象。本文围绕促销预期的概念、理论基础、形成机理、作用结果和治理对策等问题,梳理了相关研究成果,并在此基础上对未来研究方向进行了展望,以期为理论研究的深化和营销实践中相关问题的解决提供多种视角。 Promotion is a tool for retailers to allure and drive consumers to purchase more products. But frequent promotions result in the formation of consumer promotion expecta- tions. Consumer expectations for future promotions will weaken heavily the attraction of present promotions, decrease the purchase amounts of targeted promoted products, and even make consumers transfer to other brands or defer the present purchase,thereby leading to a failure as a promotion which is intractable for retailers. Focusing on the concept, theoretical foundation, formation mechanism, outcomes and governance tactics of promotion expecta- tions,this paper reviews relevant research results and points out the directions in future re- search to provide multi-perspectives for deep theoretical study and the solution to marketing practical problems.

作者刘石兰甘艳玲

机构地区广东外语外贸大学商学院广东外语外贸大学粤商研究中心

出处《外国经济与管理》 CSSCI 北大核心 2015年第3期40-52,共13页 Foreign Economics & Management

基金国家社会科学基金项目(12CGL043) 广东省自然科学基金项目(S2012010009700) 广州市软科学项目(2014Y4300005) 广东外语外贸大学研究生科研创新基金(14GWCXXM-11)

关键词促销促销预期购买决策 promotion promotion expectation purchase decision

分类号 F270 [经济管理—企业管理]

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