摘要
物流服务创新已成为物流企业摆脱同质性竞争,增加增值服务,扩大市场份额,实现顾客价值与企业价值增值的有效途径,评价物流企业服务创新能力也就显得必要而且紧迫.在总结现有研究成果的基础上,采用层次分析法和模糊综合评判方法对企业的服务创新能力进行了评价,权重结果显示物流企业的服务资源投入能力、服务研发能力、学习与成长能力对增强物流企业服务创新能力具有重要的意义.
Logistics service innovation has become an effective way for logistics enterprises to get rid of homogeneous competition, increase value-added services, and expand market share. Hence, it is necessary and urgent to evaluate it. Then, based on the summarization of the exist- ing research results, we built the index system and adopted fuzzy comprehensive evaluation meth- od to evaluate the logistics service innovation. The results showed that the logistics enterprise service resources input capablity. Service research and development ability, and learning and growth capability were important for logistics service innovation.
出处
《山东理工大学学报（自然科学版）》
CAS
2015年第2期19-23,共5页
Journal of Shandong University of Technology:Natural Science Edition
基金
国家自然科学基金资助项目(10971024)
关键词
第三方物流企业
服务创新能力
评价指标体系
模糊评价
the third-party logistics enterprise
service innovation ability
evaluation index system
fuzzy evaluation
