摘要
目的探讨在体检中心实施健康体检路径对服务质量的影响。方法选取我院2012年1月至2013年12月体检中心接纳的体检者128例,随机均分为两组。对照组采取常规体检模式,实验组采用健康体检路径模式。比较两组的体检效率,以及对护理人员满意度。结果实验组的体检耗时、体检效率以及对护理人员的满意度均显著优于对照组(P<0.05)。结论健康体检路径可提高体检过程中的整体效率,减少常规体检方式所浪费的时间,提高体检者对护理人员服务质量的评价,值得各大医院的体检中心推广使用。
Objective To explore the influence of physical examination pathway on improving the quality of nursing in physical examination center. Methods 128 cases of physical examination in our center from January 2012 to December 2013 were randomly divided into two groups equally. The control group received routine physical examination mode, while the experimental group received physical examination pathway mode. The examination efficiency and satisfaction to nursing staff were compared between two groups. Results The duration of examination, examination efficiency, and satisfaction to nursing staff of the experimental group were significantly better than those of the control group（P〈0.05）. Conclusions Physical examination pathway can improve examination efficiency, reduce the duration of examination and improve peoples＇ satisfaction to nursing staff, which is worthy of promotion in physical examination center.
出处
《临床医学工程》
2015年第3期353-354,共2页
Clinical Medicine & Engineering
关键词
护理
健康体检路径
服务质量
Nursing
Physical examination pathway
Quality of nursing
