摘要
目的:构建院科两级随访体系,实行门诊-住院-出院患者全程随访;搭建沟通桥梁,和谐医患关系,持续改进医院工作质量。方法:设立院级随访站,健全随访制度、流程,制定专科随访常规;指导科内随访团队建设,落实患者随访;统筹安排,构建一个院科两级、上下联动、职能部门共同参与的随访体系。结果:2011年9月至2014年4月,我院共有效随访患者17万余人次,收集意见上千条。结论:院科两级随访体系规范了患者随访工作,提高了医院的服务能力,更好地履行了医院的社会责任和义务,促进了和谐医患关系的构建。
Objective： To construct the follow-up system at hospital and its department level in order to meet with the health requirement of outpatients, inpatients and discharged patients, keep lines of communication open and improve the quality of nursing continuously. Method： Based on the established of follow-up station at hospital level and at department level, the rules and procedures in each level were made out,and a follow-up system with full range, multi sectional participation were constructed by an overall arrangement. Result： From Sep.2011 to Apr.2014, more than 17,000 patients were effectively followed-up; and more than 1000 pieces of advice were collected. Conclusion： The follow-up system at hospital and its department level can regulate the follow-up work, improve service capacity further and help the hospital perform social responsibility and obligation better, and create a harmonious relationship between medical staff and patients.
出处
《中国护理管理》
CSCD
2015年第3期345-347,共3页
Chinese Nursing Management
基金
重庆医科大学附属第一医院院级研究项目(HLJJ2013-28)
国家临床重点专科建设项目[财社(2010)305]
关键词
随访体系
健康教育
持续质量改进
医患关系
follow-up system
education
continuous quality improvement
physician-patient relations
