摘要
目的分析精益管理应用于微创手术患者对护理满意度的影响。方法选择2012年1—12月530例入院行微创治疗的患者作为管理前组,同时应用精益管理理念和方法选择2013年1—12月400例同类患者作为管理后组,比较两组患者对护理满意度差异。结果管理后组明显优于管理前组(P<0.05)。结论精益管理有效改善了护理服务的质量,提高了微创手术患者对护理服务的满意度,同时促进了护理人员综合能力的提高,减少医疗设备的完好率,保证了手术的顺利完成。
Objective To study the nursing satisfaction for lean management in patients with minimally invasive surgery. Methods 530 patients with minimally invasive surgery from January to December, 2012 were included as control group. 400 outpatients after QCC management from January to December, 2013 were included as observation group. The nursing satisfactions of the two groups were compared. Results The differences were statistically significant （P〈0.05）. Conclusion Lean management continuously improves nursing service quality, improves the satisfaction degree of patients＇ nursing service, promotes the enhancement of nursing staff comprehensive ability, decreases the perfect ratio of medical equipment, and ensures the completion of the operation.
出处
《中国医院管理》
北大核心
2015年第6期68-69,共2页
Chinese Hospital Management
基金
国家临床重点专科建设项目经费资助(2012-649)
关键词
精益管理
护理服务
满意度
lean management, nursing service, satisfaction degree
