摘要
目的探讨PDCA循环管理提高小儿血液科护士人文关怀能力的效果。方法对小儿血液科25名护士采用关怀能力评价量表(CAI)测评人文关怀能力,运用鱼骨图分析其影响因素,运用PDCA循环管理进行计划、执行、检查和处理,并在实施前后评价护士人文关怀能力和患儿家属关怀满意度的变化。结果实施后护士关怀能力显著高于实施前,患儿家属关怀满意度显著提升(P<0.05,P<0.01)。结论实施PDCA循环管理,能有效提高护士的关怀能力,提高患儿家属关怀满意度,深化优质护理服务。
Objective To evaluate the effectiveness of using PDCA cycle to improve nurses＇humanistic caring ability in the department of pediatric hematology. Methods Twenty five nurses from the department of pediatric hematology were investigated using the Caring Ability Inventory （CAD and and the risk factors were analyzed using the fishbone diagram. Then, PDCA cycles were implemented. Before and after the implementation, nurses/humanistic caring ability, and patient/familiy satisfaction were assessed. Resuits Significant improvement was observed in nurses＇ humanistic caring ability and patient/ familiy satisfaction （P〈 0. 05, P〈 0.01）. Conclusion PDCA cycles can enhance nurses; caring ability and raise patient/ familiy satisfaction, which is beneficial to the quality of nursing service.
基金
中央高校基本科研业务费专项资金资助(2014LC028)
关键词
小儿血液科
护士
人文关怀能力
PDCA
关怀满意度
department of pediatric hematology
nurses
humanistic caring ability
PDCA
satisfaction with humanistic
