摘要
目的 了解上海市三级综合医院与三级专科医院住院患者满意度情况,为有针对性地提升护理服务水平提供依据. 方法 采用随机数字表法随机抽取上海市13所三级甲等综合医院及5所三级甲等专科医院的住院患者作为本次调查对象,通过招聘和培训第三方小组对抽取的住院患者进行问卷调查,对所得数据进行统计学分析. 结果 本次调查共呼出1 377个电话,回收问卷689份,回收率为50. 04%,其中有效问卷551份,有效回收率为40. 01%. 经χ^2 检验,两种类型医院在生活照顾、巡房时察觉患者需求、护理操作技术、护理操作前交代、隐私保护和出院交代6 个条目的差异均有统计学意义（P〈0. 05）. 对总体满意度打分结果进行分析,患者对三级综合医院总体满意度的平均得分为99. 42分,对三级专科医院总体满意度平均得分为99. 75 分,t检验显示,两者的差异有统计学意义（P〈0. 05）.结论 对不同类型医院患者满意度调查有利于分析综合医院与专科医院在护理服务方面存在的差异性,明确不同类型医院的护理服务存在的问题,为有针对性地提升护理服务水平提供依据.
Objective To explore the satisfaction of inpatients in general hospital and special hospital of grade-Ⅲ in Shanghai, thus to provide the basis for policy making to improve nursing service quality. Methods Inpatients of 13 grade-Ⅲ general hospitals and 5 grade-Ⅲspecial hospitals in Shanghai were drawn-off by random sampling method and underwent questionnaires by recruited and the third party group. The satisfaction of inpatients was evaluated by relevant data analysis. Results A total of 1 377 calls were dialled in this investigation, but just 689 questionnaires were returned,so the return-rate was 50. 04%, among which 551 questionnaires were valid （valid return rate was 40. 01%）. There was statistically significant difference between general hospital and special hospital of grade-Ⅲ in terms of daily care, awareness of patient′s needs during nursing round, nursing skill, communication before nursing care, privacy and health education before discharge by χ^2 test （P〈0. 05）. The mean score of overall satisfaction in general hospital was 99. 42, and 99. 75 for special hospitals, which was of statistically significant difference （P〈0. 05）. Conclusions Survey of inpatient satisfaction between different level hospitals is beneficial for detecting the difference between general hospital and special hospital of grade-Ⅲ and finds out the shortcomings of different types hospitals, so as to provide the evidence to improve the quality of care targeted.
出处
《中华现代护理杂志》
2015年第22期2631-2633,共3页
Chinese Journal of Modern Nursing
基金
基金项目：国家自然科学基金项目（71173155）
