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顾客知识管理对企业创新绩效的影响机理——基于营销动态能力视角的案例研究 被引量:8

Impact Mechanism of Customer Knowledge Management on Enterprise's Innovation Performance:Case Study Based on Perspective of Marketing Dynamic Capability
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摘要 基于营销动态能力的视角,构建了顾客知识管理—营销动态能力—企业创新绩效的理论分析框架。以两家典型的创新型企业为案例对象,运用案例研究方法进行对比分析,通过对质化数据进行编码以修正原理论分析框架。 Based on the perspective of marketing dynamic capabilily,this paper establishes a theoretical analysis framework of customer knowledge management- marketing dynamic capability--enterprise's innovative performance. Then selecting two innovative enterprises as the case,it makes a comparative study by the case study approach,and adjusts the above theoretical analysis framework through coding the qualitative data.
机构地区 河南大学商学院
出处 《技术经济》 CSSCI 北大核心 2015年第9期21-26,共6页 Journal of Technology Economics
基金 国家社会科学后期资助项目"地方政府融资平台风险管理研究"(14FGL010) 河南省高校重点科研项目"地方政府融资平台风险分配失衡的治理研究"(15A630020)
关键词 顾客知识管理 营销动态能力 企业创新绩效 customer knowledge management marketing dynamic capability enterprise's innovation performance
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