摘要
针对医院门诊服务中突出的"三长一短"问题,即排号排队长、就诊排队长、缴费排队长和就诊时间短,各项传统的改善措施各自为政,难以形成闭环。移动互联网技术的发展为该问题的解决提供了可能,即通过手机挂号、排队、取报告、缴费闭环手机端门诊诊疗信息服务,缩短现场候诊时间,实现挂号、领取报告和缴费的"零排队"。文中以南京军区南京总医院为例,对移动互联网可能对门诊服务产生的效果改善进行了预测,同时给出了基于移动互联网的门诊服务手机应用系统的关键需求和架构设计,以期为提升医疗门诊服务质量提供借鉴。
The traditional independent methods can not solve the prominent problems of long waiting time in registration,paying and drug obtaining and short time in diagnosis and treatment. After the application of the mobile internet technology,it＇ s highly possible that outpatients＇ queuing congestion can be drastically alleviated. The paper investigates the outpatient registration and queuing data of our hospital over 9 weeks,and presents key requirements and system architecture of an outpatient service system based on mobile internet. To achieve the target,the hospital must make great efforts to improve online experience,optimize offline outpatient process,promote mobile internet service,and cultivate outpatient internet habits.
出处
《医学研究生学报》
CAS
北大核心
2015年第10期1083-1085,共3页
Journal of Medical Postgraduates
基金
南京军区南京总医院科研基金(2015044)
关键词
门诊服务
移动互联网
智能手机
Outpatient service
Mobile internet
Intelligent mobile
