摘要
目的解决急诊科院内抢救护理接口关键环节存在"瓶颈"纠纷,医护或患者停留时间长,急救人员处理困难,文件记录欠规范问题。方法采取急救护理传统模式与新模式对照实验,并改善服务态度,加强责任心,提高急救技术。观察护理差错及纠纷数、收住院停留时间、患者满意度、可追溯性记录。结果护理差错及纠纷减少,收住院停留时间缩短,患者满意度上升,P<0.05,差异具有统计学意义,留下可追溯性护理记录87份。结论新的急诊科护理接门管理流程模式的实施,解决了关键环节接口处"瓶颈"纠纷问题,使急诊患者绿色通道更便捷,有利于护理安全,降低死亡率,提高了工作效率。
Objective To settle the “bottleneck” disputes existed in the key aspect of emergency treatment care of emergency department,long delayed time of medical workers or patients, perplexity of first-aid personnel, less standard in medical records.Methods Comparison experiment was carried out with the traditional model of emergency care in contrast with the new model,besides the service attitude was improved, the awareness of responsibility was strengthened and the ifrst-aid technique was increased,number of numing errors and disputes, hospitalization time, satisfaction degree of patients and record traceability were observed.ResultsThe nursing errors and disputes was obviously decreased,hospitalization time was shortened obviously, satisfaction degree of patients was obviously increased,P〈0.05, had difference statistically significance. leaving 87 record traceability of care.Conclusion The application of new management processes of nursing interface in emergency department can settle the“bottleneck”disputes of key interface, make the green passage of emergency patients more convenient and is conducive to safe care, less mortality, high work efifciency.
出处
《中国继续医学教育》
2015年第29期262-263,共2页
China Continuing Medical Education
关键词
急诊科
护理
关键环节管理
流程模式
研究
Emergency department
Care
Key aspect management
Flow model
Research
