摘要
目的研究细节护理干预消毒供应中心的灭菌消毒效果及其各个科室对消毒供应中心的服务满意度评分与护士长对消毒供应中心的评价。方法选择该院2012年7月—2014年7月消毒供应中心的护理措施为研究对象,其中2012年7月—2013年7月实施常规护理并归为对照阶段,2013年7月—2014年7月则实施细节护理并归为观察阶段,两个阶段各为1年时间,观察各个科室对消毒供应中心两个阶段的护理质量、服务态度、包装质量、供给及时度、回收及时度和满意度的评分。结果通过相关科室对消毒供应中心两个阶段的护理质量、服务态度、包装质量、供给及时度、回收及时度和满意度的评分中明显的发现,观察阶段的各方面的质量、态度以及满意度的评分都明显高于对照阶段,且两阶段各方面的差异具有统计学意义(P<0.05)。结论通过细节护理对消毒供应中心的服务,护理人员不仅能够有效的做到对物品灭菌消毒工作,还能在质量、态度及满意度评分上得到相关科室有效的肯定,值得广泛应用。
Objective Evaluation of nursing intervention Central sterile supply department details of sterilizing effect and its vari-ous departments for service satisfaction scores matron central sterile supply of sterile supply center. Methods The hospital in July 2012 to July 2014 Nursing sterile supply center for the study, which from July 2012 to July 2013 the implementation of routine care and classified as a control phase, from July 2013 to July 2014 the implementation details of the care and classified as obser-vation phase, two phases of one year each time to observe the various sections of the Central sterile supply department two phases of care quality, service, packaging quality, timely supply of recovery and satisfaction in a timely manner score.Results Quality of care through the relevant departments Central sterile supply department in two stages, the service attitude, packaging quality, time-ly supply of recovered promptly and satisfaction score in a significant discovery, the quality of all aspects of the observation period, attitudes and satisfaction scores were significantly higher than the control phase, and the difference in all aspects of the two-stage statistically significant （P〈0.05）.Conclusion Through the details of the central sterile supply of nursing services, nurses not only can effectively do the work of sterilized items, but also by the relevant departments of the effective recognition of quality, attitude and satisfaction scores, the worth is widely used.
出处
《中国卫生产业》
2015年第12期154-156,共3页
China Health Industry
关键词
细节护理
消毒供应中心
满意度
Details care
Central sterile supply department
Satisfaction
