摘要
目的:探讨体检中心开展优质护理方法和途径,在管理模式、文化建设、人力调配、服务机制、绩效管理等方面采取的措施,以及取得的效果。方法:从检前、检中、检后三个环节开展全程优质护理服务。结果:改善了体检服务基础设施,完善了服务模式,拓展了服务内容,调动了护理人员工作积极性,护理服务满意度提升。结论:增强了护士的综合服务能力,提高了自身竞争力,利于体检中心发展。
Objective： To explore the approaches and means of providing high quality nursing care in medical examination center. Methods： High quality nursing care was provided before, during and after the medical examination respectively. Results： The satisfactory degree was highly improved. Conclusion： High quality nursing care would promote the image of medical examination center.
出处
《中医临床研究》
2015年第33期138-139,共2页
Clinical Journal Of Chinese Medicine
关键词
优质护理服务
体检中心
满意度
High quality nursing care
Medical examination center
Satisfactory degree
