摘要
目的探讨医疗服务大查房在提升医疗服务行为中的应用。方法通过对医疗服务大查房实践的分析,阐述实施医疗服务大查房的必要性。结果分析南京市口腔医院2013-2014年住院患者第三方满意度调查结果,对比实施前后医护人员满意度、窗口部门满意度、医技部门满意度三个项目的评分数据,结果显示医疗服务大查房工作取得了较好的效果。结论开展医疗服务大查房工作是持续改进医疗服务的一种行之有效的工作模式。
Objective： To explore the application of medical service grand rounds to promote the medical service behaviors. Methods： It expounded the necessity of the implementation through the analysis of the practice of medical service grand rounds. Results： The third- party satisfaction survey results of hospitalized patients in Nanjing Oral Hospital from 2013 to 2014 indicated that the medical service grand rounds work had tangible effects by comparison the rating data of medical staff satisfaction,satisfaction of window department,and satisfaction of department of medical before and after the implementation. Conclusion： Developing medical service grand rounds work is an effective work model to improve medical services continuously.
出处
《中国医学伦理学》
2016年第2期322-324,共3页
Chinese Medical Ethics
关键词
医疗服务大查房
医疗服务
满意度
病房管理
Medical Service Grand Rounds
Medical Services
Degree of Satisfaction
Ward Management
