摘要
本文基于社会交换理论和资源基础理论,从IT外包承接商的视角考察了创新和组织学习能力对IT服务外包承接商企业绩效的影响机理,并检验了关系质量的中介作用。针对承接商企业发放并收集到237份有效问卷,应用结构方程模型对研究假设进行实证检验。研究结果表明:(1)创新与IT服务外包承接商绩效之间无明显直接关系,创新通过关系质量作用于IT服务外包承接商绩效,关系质量在其中发挥完全中介作用。(2)组织学习能力与IT服务外包承接商绩效之间无明显直接关系,组织学习能力通过关系质量作用于IT服务外包承接商绩效,关系质量在其中发挥完全中介作用。(3)创新对IT服务外包承接商绩效的作用大于组织学习能力。最后本文给出了所建模型在理论和实践方面的贡献及未来的研究方向。
In recent years, IT outsourcing industry is becoming an unstoppable trend of the world economy development. Despite dramatic increase of IT outsourcing business, not all IT outsourcing can be successful. Practitioners and scholars have realized the importance of IT outsourcing performance. Scholars have studied the influencing factors of IT outsourcing performance. However, these studies are mostly based on clients＇ perspective rather than vendors＇. Vendor is an important participant in IT outsourcing. Therefore, this paper studies IT outsourcing performance based on vendor＇s perspective. Scholars have noted that innovation and organizational learning capability have impact on performance. However, the existing literature has mixed results about the mechanism of action between innovation / organizational learning capability and business performance. In view of the knowledge-intensive IT outsourcing field, innovation and organizational learning capability are effective ways for vendors to enhance their advantages and ensure project success. Therefore, innovation and organizational learning capability are more important to improve vendor＇s performance. However, related research is relatively scarce. Furthermore, IT outsourcing process is a frequent interaction process between client and vendor. Thus, it is easy to find that relationship quality is another important factor for IT outsourcing performance. Innovation, organizational learning capability and relationship quality belong to the factors affecting the process of IT outsourcing. Nevertheless, existing literatures lack of integrated thinking and only analyze the effect of a single factor on the performance of IT outsourcing. The study applies social exchange theory and resource based theory to construct a theoretical model, which contains innovation, organizational learning capability and relationship quality from the perspective IT outsourcing vendors.This paper analyzes our proposed theoretical model based on actual data of Chinese enterprises that undertake IT outsourcing projects. In this paper, we randomly select 400 companies out of 700 IT outsourcing vendors from Dalian Software Industry Association. Questionnaires are mailed to these enterprises. Finally we collect 237 valid questionnaires. This paper conducts data analysis with SPSS15.0 and Smart PLS2.0, and then verifies the proposed assumptions and theoretical model. The conclusions are（1） innovation have significantly direct effect on relationship quality;（2） organizational learning capability has significantly direct effect on relationship quality;（3） relationship quality has significantly direct effect on vendor＇s IT service outsourcing performance;（4） innovation has no significantly direct effect on vendor＇s IT service outsourcing performance, but innovation could improve relationship quality to indirectly affect vendor＇s IT service outsourcing performance;（5） organizational learning capability has no significantly direct effect on vendor＇s IT service outsourcing performance, but organizational learning capability could improve relationship quality to indirectly affect vendor＇s IT service outsourcing performance; and（6） innovation has more effect than organizational learning capability on vendor＇s IT service outsourcing performance. At last, the proposed model contributes to theory and practice, also provides future research directions.
出处
《管理工程学报》
CSSCI
北大核心
2016年第2期28-37,共10页
Journal of Industrial Engineering and Engineering Management
基金
国家自然科学基金资助项目(70902033
71271039
71072108)
教育部新世纪优秀人才支持计划资助项目(NCET-13-0082)
教育部"创新团队发展计划"资助项目(IRT1214)
关键词
IT外包绩效
创新
组织学习能力
关系质量
中介作用
IT outsourcing performance
innovation
organizational learning capability
relationship quality
mediation effect
