7Davenport T H,Prusak L.Working Knowledge:How Organizations Manage What They Know[M].Boston M A:Harvard Business School Press,1998.
8Hendriks P.Why sharing knowledge?The influence of ICT on the motivation for knowledge sharing[J].Knowledge and Process Management,1999,6(2):91-100.
9Tuomi I.Data is more than knowledge:Implications of the reversed knowledge hierarchy for knowledge management and organizational memory[J].Journal of Management Information Systems,2000,16(3):103-117.
