摘要
目的探讨优质护理对门诊分诊护理质量及患者满意度的影响。方法将214例患者随机分为研究组(优质护理)与对照组(常规护理)。结果研究组护理质量评分、满意度均优于对照组(P<0.05);两组投诉纠纷发生率差异有统计学意义(P<0.05)。结论优质护理能提升门诊分诊护理质量及患者满意度。
Objective To explore the effect of high quality nursing on the quality of outpatient service and the satisfaction of patients. Methods214 patients were randomly divided into study group（quality care）and control group（routine nursing）.ResultsThe scores of nursing quality and satisfaction of the study group were better than those of the control group （P〈0.05）. The incidence of complaints in the two groups had significant difference（P〈0.05）.Conclusion Quality nursing care can improve the quality of outpatient triage nursing quality and patient satisfaction.
出处
《中国卫生标准管理》
2016年第11期233-234,共2页
China Health Standard Management
关键词
门诊分诊
优质护理
护理治疗
满意度
Outpatient triage
Quality nursing
Nursing treatment
Satisfaction
