摘要
120调度员是患者或目击者与急救人员间的联系纽带,是院前急救的中枢,是急诊医学体系的第一环节和重要组成部分,其工作十分重要。该文阐述了120调度中心调度员的日常接警、突发事件应急调度等工作规范和具体要求。认为:调度是一个特殊的岗位,既需要个人的业务能力,又需要团队合作精神。为了保证调度员的工作质量,对其除加强工作常规培训外,更要注重其人格和灵活处理各警情能力的培养。
Dispatching is a link between patients/witnesses and emergency workers and serves as a hub of pre-hospital care.It is the first and important part of the emergency medical system with attributes as an administrative behavior being both authoritative and public.The author describes norms in the centre＇s daily alarm dispatching, emergencies, routine duties as well as the specific requirements of the works.The paper takes into account the guidance and supervision to command station in emergency work and extends care and communication to frontlinestaff.Dispatching is a special job, requiring both the operational capacity of the individual and the teamwork spirit. In order to ensure the quality of the work,training and retraining are essential, in addition to the routine training in daily works,attention must be paid to cultivate dispatchers’personality and ability to handle a variety of alarming situation .
出处
《安徽卫生职业技术学院学报》
2016年第3期17-18,20,共3页
Journal of Anhui Health Vocational & Technical College
关键词
前急救
调度
调度员
Pre-hospital care
Dispatcher
Dispatchers
Job specification
