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上海市川沙医联体医疗服务满意度与需求的调查分析 被引量:5

Investigation and Analysis on Medical Services Satisfaction and Demand of Shanghai Chuansha Commonwealth
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摘要 目的了解就诊居民对医联体医疗服务的满意度及医疗服务需求现状,为推动医联体的发展提供参考依据。方法采用方便抽样法对上海市川沙医联体11家医疗单位健康管理档案内2 230名居民进行问卷调查,调查内容包括一般情况、医联体医疗满意度和医疗服务需求。结果调查对象对医联体医疗服务的总体满意度为93.4%,其中,"提供健康指导"、"定期随访"、"医务人员的服务态度"、"保护隐私"和"病情解释清晰程度"五项条目的满意度均大于50.0%,分别为79.1%、73.8%、72.3%、66.4%和54.9%;就诊居民对"专家专病门诊"和"就诊快速通道"两项的服务需求比例均大于80.0%,分别为98.7%和88.8%。结论川沙医联体辖区内的就诊居民满意度总体较高,今后应在结合居民医疗服务需求的基础上,促进不同级别医疗机构间的联动,进而为居民提供优质的诊疗服务。 OBJECTIVE To learn medical services satisfaction and demand of residents for medical commonwealth, to provide references for promoting the development of medical commonwealth. METHODS 2 230 residents of health management file of ll medical units in Shanghai Chuansha Commonwealth were recruited by convenience sampling method with self-administered questionnaire. The questionnaire included general, medical services satisfaction and demand. RESULTS Overall satisfaction of medical services commonwealth was 93.4%, including, "providing health guidance" , "Regular follow-up" , "Attitude of medical staff" , "protection of privacy" and "condition explanation clarity" satisfaction of five entries were more than 50.0%, including 79.1%, 73.8% and 72.3%, 66.4%and 54.9%; demand ratio of visiting residents "expert special disease clinic" and "emergency fast track" were more than 80.0%, which never espectively 98.7% and 88.8%. CONCLUSION Overall satisfaction of residents within the treatment area for Chuansha Commonwealth was higher, in the future it should combine health care needs of the residents, promote the linkage between the different levels of medical institutions and thereby provids high-quality medical services.
出处 《中国初级卫生保健》 2016年第10期10-12,共3页 Chinese Primary Health Care
基金 吴阶平医学基金(320.6750.14193)
关键词 医联体 满意度 医疗服务需求 上海 medical commonwealth satisfaction medical services demand Shanghai
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