摘要
针对当前人们对物业管理服务质量提升的需求,结合物业管理服务质量评价体系的必要性和物业管理内容,提出一套物业管理服务质量评价体系。同时引入模糊综合评价方法,并采用因子分析法对评价体系中不同因子的权重进行确定。最后将该评价体系应用到某社区中,对社区的物业管理服务质量进行评价,取得良好应用效果。
In view of the current demand for property management services to enhance the quality of property management services and the need for quality evaluation system and property management content, a set of property management service quality evaluation system is proposed. The fuzzy comprehensive evaluation method is introduced, and the weight of different factors in the evaluation system is determined by the factor analysis method. Finally, the evaluation system is applied to a community to evaluate the community property management service quality, and good results have been achieved.
出处
《价值工程》
2016年第32期19-21,共3页
Value Engineering
关键词
物业管理
服务质量
评价体系
应用效果
价值
property management
service quality
evaluation system
application effect
value
