摘要
目的 了解现代服务业员工职业应激和心理一致感现况,分析职业应激与心理一致感的关联.方法 于2016年3至4月,采用非随机抽样方法对上海3家单位834名现代服务业员工（航空运输业、市场营销以及旅游业）进行调查,调查问卷在员工知情同意的基础上采取匿名方式自主填写完成.采用职业应激核心问卷对职业应激进行评估,采用心理一致感量表（SOC-13）中文版对心理健康水平进行评定.结果 调查对象心理一致感均分为61.54＆#177;10.46,50.1％的调查对象自评为职业应激;不同年龄、婚姻状况、岗位、工龄、家庭人均月收入和每周工作时间组间的心理一致感得分差异均有统计学意义（均P＜0.05）;不同婚姻状况、工龄和每周工作时间组间的职业应激得分差异均有统计学意义（均P＜0.05）;不同水平心理一致感得分组间的工作自主性、社会支持、职业应激得分差异均有统计学意义（均P＜0.05）;不同工作自主性、社会支持及职业应激组间心理一致感得分差异均有统计学意义（均P＜O.05）;中、高心理一致感是职业应激的保护因素,OR值分别为0.63（95％ CI：0.43～0.92）、0.39（95％ CI：0.26～0.59）.结论 该调查中上海市现代服务业员工心理一致感较高,职业应激程度中等,提高心理一致感可能减缓职业应激.
Objective To investigate understand the current status of the sense of coherence and occupational stress in modem service workers,and to analyze the association between occupational stress and the sense of coherence.Methods From March to April,2016,834 modem service workers from 3 companies in Shanghai,China （in air transportation industry,marketing industry,and travel industry） were surveyed by nonrandom sampling.The self-completion questionnaires were filled out anonymously given the informed consent of the workers.The occupational stress questionnaire was used to evaluate occupational stress,and the Chinese version of the Sense of Coherence Scale（SOC-13） was used to assess the mental health.Results The mean score for the sense of coherence of the respondents was 61.54t10.46,and 50.1% of them were self-rated as having occupational stress.There were significant differences in SOC score between groups with different ages,marital status,positions,lengths of service,family per capita monthly income,and weekly work hours （P〈0.05）.The occupational stress score differed significantly across groups with different marital status,lengths of service,and weekly work hours （P〈0.05）.The scores for working autonomy,social support,and occupational stress differed significantly between groups with different SOC levels （P〈0.05）.There were significant differences in SOC score and the distribution of low-SOC respondents between groups with different levels of working autonomy,social support,and occupational stress.High SOC is a protective factor for occupational stress （0R=0.39,95%CI 0.26～ 0.59）.Conclusion Modern service workers in Shanghai have high SOC and moderate occupational stress.Therefore,improving SOC may reduce occupational stress.
出处
《中华劳动卫生职业病杂志》
CAS
CSCD
2016年第10期731-736,共6页
Chinese Journal of Industrial Hygiene and Occupational Diseases
基金
上海市公共卫生三年行动项目（GWIV-5-8）
关键词
现代服务业员工
心理一致感
职业应激
Modem service industrial workers
Sense of coherence
Occupational stress
