摘要
为全面推进医院精细化管理目标,针对后勤服务响应慢、服务不及时、责任不清及服务质量无法有效追溯等诸多问题,本文通过分析医院后勤管理信息化的工作流程和基于"快速响应、优质服务、责任到人、任务追溯"的设计思想,运用PDCA管理理论为指导,设计了用于后勤管理的医院一键式派单系统。该系统在搭建UC统一通信平台的基础上运用"互联网+"思维,整合语音、视频和数据网络,使UC与OA、E-mail、微信融为一体。该系统的应用为医院精细化管理提供了强有力的技术支持,提高了工作效率和服务质量,完善了服务监督机制,建立以"故障申报、分派任务、限时服务、质量反馈"为流程的应用方案,为医院后勤精细化管理提供了实际应用前景。
To promote meticulous management in hospital comprehensively, and solve logistics service problems, such as slow responses, delayed services, confusion of responsibilities, and untracked quality of services etc, this paper introduces the one-touch electronic work order system for hospital logistics management. The paper applies PDCA theory and based on concept of ＂quick response, high quality service, clear response, tracked tasks＂, as well as analyzing workflow of information-based hospital logistics. Based on building a UC unified communication platform, the system applies Internet＋ model and combines UC, OA, email, and WeChat through integrating of voice, video and data network. The system provides the hospital with a strong technical support for its meticulous management, which improves work efficiency and quality of service, as well as service monitoring mechanism. It also establishes the application program of ＂fault reporting, task assignment, scheduled service, quality feedback＂, providing a wide prospect for meticulous hospital logistics management.
出处
《中国卫生信息管理杂志》
2016年第5期500-504,共5页
Chinese Journal of Health Informatics and Management
关键词
一键式派单系统
医院后勤管理信息化
医院精细化管理
UC统一通信平台
One-touch electronic work order system
Hospital logistics management information
Hospital meticulous management
UC unified communications platform
