摘要
目的探究医院静脉用药调配中心的工作重点,以及优化途径。方法为优化医院静脉用药调配中心的工作质量,该院于近年来开展了以"病人为中心"的静脉用药调配中心工作改进,从2015年1月—2016年1月于该院治疗的患者中选取8个病区的200名患者作为观察组,另选往年未开展"以病人为中心"工作时期的同病区200名患者作为对照组,通过资料回顾、问卷调查以及电话随访,对比两组的静脉给药满意率、医疗纠纷率等情况,以此探究以病人为中心的医院静脉用药调配中心工作模式的工作效果。结果观察组静脉给药满意率以及医疗纠纷等情况均显著低于对照组(P<0.05)。结论在传统调配型医院静脉用药调配工作的基础上加入"以病人为中心"的工作理念,能够有效降低医疗纠纷率,提升护理满意率,值得推广。
Objective To study the work key points in the intravenous drug deployment center and optimize its route.Methods The ＂patient-centered＂ work improvement in the intravenous drug deployment center was carried out in our hospital in recent years in order to optimize the work quality in the hospital intravenous drug deployment center, 200 cases of patients in 8 wards treated in our hospital from January 2015 to January 2016 were selected as the observation group,and the other 200 cases of patients in the same wards without carrying out the ＂patient-centered＂ work improvement in past years were selected as the control group, and the intravenous medication satisfactory rate and medical dispute rate of the two groups were compared by the data retrospection, questionnaires and telephone follow-up thus studying the work effect of patient-centered hospital intravenous drug deployment center work model. Results The intravenous medication satisfactory rate and medical dispute in the observation group were obviously lower than those in the control group（ P 0. 05）.Conclusion The ＂patient-centered＂ work idea on the basis of the intravenous drug deployment work in the traditional deployment hospital can effectively reduce the medical dispute rate and improve the nursing satisfactory rate, which is worth promotion.
出处
《中国卫生产业》
2016年第23期182-183,共2页
China Health Industry
