摘要
笔者探讨了服务型领导对员工顾客导向组织公民行为影响的中介心理机制及其边界条件,构建了服务型领导、员工责任知觉、领导权力感知和顾客导向组织公民行为之间的关系模型。研究结果表明:(1)服务型领导对员工顾客导向组织公民行为具有正向显著影响;(2)员工责任知觉在服务型领导和顾客导向组织公民行为之间起完全中介作用;(3)领导权力感知调节了员工责任知觉对顾客导向组织公民行为的影响,即领导权力感知水平越高,员工责任知觉对顾客导向组织公民行为的影响就越弱,反之则越强。
This study examined the impact mechanism of servant leadership on employees＇ customer-orientation organizational citizen behavior by focusing on the mediating role of followers＇ felt obligation and the moderating role of their perceived leader power. Using time-lagged data from 226 supervisor-follower pairs in three commercial banks in Henan province, China, this study found that servant leadership positively influenced followers＇ customer-orientation OCB, and this influence was mediated by followers＇ felt obligation. In addition, moderated path analysis indicated that employees＇ perceived leader power weakened the direct effect of followers＇ felt obligation on customer-orientation OCB. The higher the perceived leader power, the weaker the influence of followers＇ felt obligation on customer-orientation OCB, and vice versa.
出处
《经济经纬》
CSSCI
北大核心
2017年第1期112-117,共6页
Economic Survey
基金
国家自然科学基金项目(71672108)
国家社会科学基金项目(13BGL072)
上海财经大学研究生创新基金资助项目(CXJJ-2014-350)
关键词
服务型领导
责任知觉
领导权力感知
顾客导向组织公民行为
Servant Leadership
Felt Obligation
Perceived Leader Power
Customer-Orientation Organizational Citizen Behavior
