摘要
受灾地区社交媒体用户能够提供有关灾难的第一手信息,对其行为进行研究,可以为灾难应急响应提供有针对性的策略。基于"8.12天津爆炸"后24小时天津地区用户发布的13757条有关爆炸的微博日志展开内容分析和纵向研究。主要研究发现如下:突发性灾难爆发后,受灾地社交媒体用户发布有关灾难日志的时间远快于传统媒体;受灾地社交媒体用户更倾向于宣泄情感,超过20%的内容为祈福信息;灾难爆发后的2小时内,受灾地社交媒体用户主要发布亲历灾难时的体验以及对灾难的恐惧,随后将"祈福"、"对人生的感触"等情感表达贯穿于灾难应急响应的全过程。在研究结果的基础上,提出政府机构应当在灾难爆发后为受灾地区民众提供心理干预等建议。
Social media users in disaster area can provide first-hand information about disasters.Therefore,study on user behavior of social media users in disaster area would be benefit for emergency response of disasters.This study conducted a content analysis and longitudinal study based on 13,757 tweets generated by users in disaster area after 24 hours of explosion in Tianjin 12 th August 2015.The main results are as followings：the post time of social media users in disaster area is much quicker than this of traditional media when disasters occur;social media users in disaster area tend to lead off emotion,and exceed 20% of tweets are praying;within the first 2hours of disaster,social media users in disaster area express their personal experience of and fear of disasters;and then they participate in the emergency response couple with many emotions,such as praying,vicissitudes of life,etc.This study suggests that government should provide mental intervention for people in disaster area after disasters occur.
出处
《信息资源管理学报》
CSSCI
2017年第1期13-19,105,共8页
Journal of Information Resources Management
基金
广东高校优秀青年创新人才培养计划项目"自然灾害中社会化媒体谣言的扩散机理与消解策略研究"(2015WQNCX014)
国家自然科学基金项目"基于社会化媒体的突发事件应急管理众包模式研究"(71403134)
教育部人文社会科学研究青年基金项目"突发事件下社会化媒体用户参与应急管理的激励策略及众包模式研究"(14YJCZH122)的成果之一
关键词
微博
社会化媒体
社交网络
灾难
用户行为
信息传播
Micro-blogging
Social media
Social networking services
Disasters
User behavior
Information distribution
