摘要
目的对医院后勤管理能力评价提供测评模式,为提高医院后勤管理能力和水平提出较为综合客观的意见建议。方法运用德尔菲法和层次分析法相融合对医院后勤管理能力指标权重赋值,并对样本医院后勤管理能力评价。结果全部样本医院后勤服务能力和服务满意度得分都在25分均线上,只有3所三级医院及1所参照三级标准迁建的二甲综合医院成长发展能力在25分均线以上。样本医院后勤管理能力综合得分,三级医院均值为7.95,二级中医医院为5.46,二级专科医院为5.62,二级综合医院为6.28(公立性质5.36,企业性质7.19)。结论医院后勤管理能力有待提高,现状尚可但发展动力不足。不同级别、不同类型、不同性质医院间后勤管理能力存在差异。建议探索改革模式,重视梯度建设,加强系统管理,提高管理水平。
Objective：To provide the mode for the evaluation of hospital logistic management and more comprehensive and subjective opinions and suggestions for the management capability and management level. Method： The authors assigned index weight with Delphi Method and hierarchic analytic process, and evaluated the sample hospitals. Result： Logistic service ability and service satisfaction in all the sample hospitals scored 25 above the average,of which 3 hospitals of Grade 3, and 1 hospital referring to a relocated hospital of Class B, Grade 3 scored 25 above the average for their growth and development ability. Among the sample hospitals,hospitals of Grade 3 scored averagely 7.95, hospitals of traditional Chinese medicine won 5.46, specialized hospitals of Grade 2 got 5.62 ,comprehensive hospitals of Grade 2 obtained 6.28 （ public ones 5.36 and enterprise-owned ones 7. 19 ）. Conclu- sion： Hospital logistic management needs improving though currently it is good but there is insufficiency of development dynamics. Hospitals of different grades, different classes, and different qualities differ in logistic management abilities. Reform pattern, echelon construction, system administration, management level should be explored.
作者
刘冬梅
程全洪
李军
谌孙焕
梁俊
朱辉
李净海
LIU Dong-mei. CHENG Quan-hong LI Jun CHEN Sun-huan LIANG fun ZHU Hui LI Jing-hai(Tianjin Binhai New Area Tanggu Center for Disease Control and Prevention, Tianjin 300456, China Tianjin Binhai New Area Health and FamUy Planning Commission, Tianjin 300452, China Tianjin Bhthai Hi-tech Industries Development Area Administration of Work Safety, Tianjin 300384, China)
出处
《现代医院管理》
2017年第2期81-84,共4页
Modern Hospital Management
基金
天津市哲学社会科学规划项目“天津市城市竞争力与城市生产率评价指标及方法研究”(TJTJ12-009)
天津市滨海新区卫生局科技项目“天津市滨海新区疾病防控机构能力建设及综合评价研究”(2014BWKY020)
关键词
医院后勤管理
德尔菲法
AHP法
能力评价
hospital logistic management
Delphi Method
D-AHP Method
capability evaluation
