摘要
基于平衡记分卡理论建立社会保险服务能力评价模型,在此基础上考虑了机构建设、人力资源、财政支持、内部管理、行政文化五类因素对其的影响并建立假设,以汉中市及区县社会保险业务经办中心工作人员和参保者的问卷数据分析,对理论假设进行检验,研究得出人力资源、行政文化、机构建设、财政支持和内部管理因素对社保经办机构服务能力存在影响,且影响依次减弱。针对此,应建立人员编制的动态调整制度、树立"为参保者服务"的理念和文化、加强信息化建设、完善标准化内部管理体系的政策对策建议,不断提高经办服务能力。
The paper established social security service capacity evaluation model on the basis of the bal- ance score card theory, considered and established assumes of the impact of some factors such as insti- tutions construction, human resources, financial support, internal management, and administrative culture. The social insurance agencies questionnaire data from both downtown and county of Hanzhong were used to hypothesis testing, and a conclusion was drawn that human resources, administrative cul- ture, institutions construction, financial support and internal management factors have obvious impact on the service capacity of the social security administration department, and their significance decrease successively. Therefore, the following five suggestions should be concerned, constructing dynamic ad- justment of staffing system, setting ＂serve the insured＂ culture, strengthen the information construc- tion, improving the internal management system standardization, and constantly enhancing the han- dling ability.
出处
《河北大学学报（哲学社会科学版）》
北大核心
2017年第3期52-62,共11页
Journal of Hebei University(Philosophy and Social Science)
基金
国家社会科学基金年度项目"社会保险统一经办模式及实现路径研究"(13BGL117)
关键词
经办服务能力
影响因素
结构方程模型
social insurance agency service ability
influence factors
structural equation model
