摘要
如何构建和维持政府信任是公共管理学者和实践者关心的重要议题。政府信任即政治信任,是公众与政府互动过程中对政治制度与政府行为的一种心理预期。综合来看,政府信任的测量的方式主要有两种:一是直接通过公众对政府持肯定或否定态度测量,二是间接通过其他态度(如对政府工作的满意度)测量。政府信任的影响因素有社会人口属性、政治、政府、经济、社会、文化等六个方面。改善政府信任需要深化政府改革、提高公众满意度;改进政府绩效、提高行政效率;改善政府形象、打击官员腐败;积累社会资本、提高社会信任。
In recent decades, the decline of trust in government has become a global governance issue, and related research has steadily increased. In this study, we focus on definition and measurement, influencing factors and promotion strategies of trust in government. On the basis of clarifying the relevant concepts and measurement structure, we examine factors that influence trust in government, including social population attributes, politics, government, the economy, socie- ty and culture. Finally, we propose strategies to improve trust in government, including deepening the reform of the govern- ment, improving public satisfaction, enhancing government performance, raising administrative efficiency, bolstering the image of the government, combating official corruption, accumulating social capital, and improving social trust. In addi- tion, as a new technical strategy to improve and enhance trust in government, e-government is becoming a forefront topic in public administration research.
出处
《厦门大学学报（哲学社会科学版）》
CSSCI
北大核心
2017年第3期89-98,共10页
Journal of Xiamen University(A Bimonthly for Studies in Arts & Social Sciences)
基金
国家社会科学基金重大项目"中国基本公共服务供给侧改革与获得感提升研究"(16ZDA081)
关键词
政府信任
政府信任的影响因素
政府信任的提升策略
电子政府
trust in government, the influencing factors of government trust , the promotion strategies of governmenttrust , e-government
