摘要
门诊是医院面向社会的重要窗口，也是病人来医院就诊的第一站。为患者提供优质的服务是门诊的核心价值，也是医院发展的最终目的。作者从门诊分诊导诊服务在心血管疾病诊疗中工作中存在的问题提出相应的对策，提高门诊导诊的护理工作质量，提升医院的信誉度及病人的满意度。
Outpatient service is an important window to the society, but also the first station of the patient to the hospital. To provide quality of service is the core value of outpatient service, also is the ultimate goal of hospital development. Outpatient service is the first person to receive the medical treatment of patients, the quality of service, the quality of the environment has a direct impact on the patient＇s first impression and the first impression, but also the overall level of hospital. Now the consumer rights awareness is growing, not only requires a good quality, but also requires a good service. Hospital patients also belong to consumers, they require not only to enjoy the high quality of medical standards, but also the high quality of medical services. The clinic diagnosis and guiding service in the presence of problem put cardiovascular diseases forward corresponding countermeasures, outpatient Daozhen care and improve the quality of the work, enhance the hospital reputation and patient satisfaction.
出处
《国际心血管病杂志》
2017年第A01期31-31,共1页
International Journal of Cardiovascular Disease
