摘要
目前,高等教育服务质量的评价体系已经成为高等教育管理研究的核心议题,涌现出大量的定型以及定量研究。在对近年来在高等教育研究类期刊上发表的实证研究进行了系统整理的基础上,基于SERVPERF模型,以江苏省某应用型本科院校作为调查对象,展开实证分析。基于探索性因子分析以及验证性因子分析的结果,提取出由52个指标构成的6个公共因子。信度以及效度检验的结果亦显示,该评价模型具有较高的可信度和有效性。
One of the main topics of research into higher education management is concerned with evaluating system of its service qual-ity. A large number of quantitative studies and qualitative studies have been found. Based on the research into empirical studies pubished on journals of higher education, this paper uses SERVPERF model to examine an application-oriented college in Jiangsu Prov-ince. Six items and fifty-two norms are obtained from explorative factor analysis and confirmatory factor analysis. The results of relia-bility tests and validity tests show that this model is highly reliable and effective.
出处
《南京工程学院学报（社会科学版）》
2017年第2期65-72,共8页
Journal of Nanjing Institute of Technology：Social Science Edition
基金
南京工程学院校级高等教育研究立项课题(2016ZC13)
