摘要
目的探究消化内科常见的护理风险及护理管理策略在临床的应用效果,为今后临床护理提供可靠的经验。方法随机选取120例2015年6月—2016年6月来该院消化内科的患者,将所有患者分为两组,观察组和对照组各60例患者。在对照组的基础上给予对照组患者消化内科常规护理,给予观察组患者风险护理。对比并分析两组患者的护理结果,护理风险发生率,护理人员技能熟练度及患者满意度。结果实施风险管理后,观察组的护患纠纷为0例,护理风险1例,对照组的护患纠纷2例,护理风险3例,观察组在护患纠纷,护理风险方面明显比对照组低。对照组护理满度情况为满意34例,一般14例,不满意12例,总满意度80.00%,观察组护理满度情况为满意44例,一般14例,不满意2例,总满意度96.67%,观察组的患者的护理综合满意度和护理人员操作熟练度明显高于对照组(P<0.05)。观察组患者护理总满意度为96.7%明显高于对照组的80.0%(P<0.05)。结论在消化内科中护理风险较多,需要落实风险管理。在临床上落实风险管理,降低风险事件的发生和护患纠纷的发生,使医患关系更加和谐,提高护理总满意度。
Objective To study the clinical application effect of common nursing risks and nursing management strategies in the digestive system department and provide reliable experience for the future clinical nursing. Methods 120 cases of patients in the digestive system department in our hospital from June 2015 to June 2016 were randomly selected and divided into two groups with 60 cases in each, the control group adopted the routine nursing, while the observation group adopted the risk nursing, and the nursing results, incidence rate of nursing risks, skill proficiency of nursing staff and satisfactory degree of patients were compared between the two groups. Results After the implementation of risk management, the doctor-patient disputes occurred to 0 case and the nursing risk occurred to 1 case in the observation group and the doctor-patient disputes occurred to 2 cases and the nursing risks occurred to 3 cases in the control group, and the doctor-patient disputes and nursing risks in the observation group were obviously lower than those in the control group, in the control group, 34 cases were satisfied, 14 cases were in general and 12 cases were unsatisfied and the total satisfactory degree was 80.00% in the control group, and 44 cases were satisfied, 14 cases were in general and 2 cases were unsatisfied and the total satisfied degree was 96.67% in the observation group, and the nursing comprehensive satisfactory degree and operation proficiency of nursing staff in the observation group were obviously higher than those in the control group（P〈0.05）, and the total satisfactory degree in the observation group was obviously higher than that in the control group, （96.7% vs 80.0%）（P〈0.05）. Conclusion The nursing risks are more in the digestive system department and we need to implement the risk management, in clinic, we should implement the risk management thus reducing the occurrence of risk events and doctor-patient disputes, making the doctor-patient relationship more harmonious and improving the total nursing satisfactory degree.
作者
李莉
LI Li(Second Department of Gastroenterology and Respiration, Jiamusi Central Hospital, Jiamusi, Heilongjiang Province, 154002 China)
出处
《系统医学》
2017年第3期160-162,共3页
Systems Medicine
关键词
消化内科
常见护理风险
护理管理策略
Digestive system department
Common nursing risks
Nursing management strategies
