摘要
目的 探讨品管圈活动提高出院慢性乙肝患者2周复诊率的效果,以更好地监督患者定期复诊,改善其遵医行为.方法 通过品管圈活动对感染内科2016年1—3月出院慢性乙肝患者复诊情况进行调查,分析患者未复诊的原因,并设定目标,制定相应的对策,并于2016年4—10月组织实施,对开展品管圈活动前后的结果进行统计分析.结果 对策实施后,复诊率由30.56%提升至63.22%.结论 品管圈活动有利于提高出院慢性乙肝患者的复诊率和满意度.
ObjectiveTo study the effects of quality control circle （QCC） activities on improving the revisiting rate in discharged patients with chronic hepatitis B,so as to supervise patients to return visit regularly and improve medical compliance.Methods To investigate the revisiting situation of chronic hepatitis B patients discharged from infection department from January to March 2016 through QCC activities,in which the causes of the missing revisits were analyzed,and goals for improvement and corresponding measurements were set up. Corresponding measures were taken from April to October,2016. Statistical analysis was made to compare the revisiting rate before and after QCC activities.Results After taken the measures,the revisiting rate of discharged chronic hepatitis B patients was raised from 30.56% to 63.22%.Conclusions QCC activity can improve the revisiting rate and satisfaction of discharged patients with chronic hepatitis B.
作者
金拼拼
薛黎明
谢冰冰
王婷婷
黄芳芳
Jin Pinpin Xue Liming Xie Bingbing Wang Tingting Huang Fangfang(Infection Department, the First Affiliated Hospital to Wenzhou Medical University, Wenzhou 325000, Chin)
出处
《中华现代护理杂志》
2017年第13期1786-1788,共3页
Chinese Journal of Modern Nursing
关键词
肝炎
乙型
品管圈
复诊率
Hepatitis,type B
Quality control circle
Revisiting rate
