摘要
收益管理是酒店业提升收益和利润的重要工具,但目前国内对酒店收益管理的研究严重落后于实践,尤其是对收益管理绩效影响机制的研究较不成熟,对我国酒店行业提升收益管理绩效、增强企业竞争力缺乏理论的指导。本文在充分检索近30年来国内外酒店收益管理领域学术文献的基础上,遵循"酒店收益管理绩效—酒店收益管理绩效的影响因素及其相互作用机理"的逻辑框架对酒店收益管理绩效作了明确的界定,梳理了酒店收益管理绩效的评价方法,并对酒店收益管理绩效影响因素及相互作用机制的国内外研究现状进行了深入的梳理和探讨;最后,通过对国内外酒店收益管理研究现状的对比分析,提出国内酒店行业收益管理未来可行的研究重点。
Revenue management is considered as an important tool to enhance hotels' revenue and profits, which is originating from US airline industry in 1980s. The industries that have adopted it include hotels,rail, car rental, dining, golf, cruise, internet, hospitals and health care centers etc. In the hotel industry, Marriott Corporation is the first practitioner to implement RM system. With respect to the rapid development of RM in the international hotel industry, relatively little is known about the practice and research in China. Research of Wang Xiaowen et al shows that there are only 55% of China's star hotels adopt revenue management theory or system. At present, RM has become an important strategy for pricing and distribution, an important method to maximize the use of resources and productivity, reduce vacant waste, as well as maximize revenue and profits for hotels. In addition, the growing, even intense competition in China's hotel industry has been an indisputable fact nowadays. In this context, the development of RM in China's hotel industry needs focus and guidance of theoretical research. However, the current domestic research on hotel revenue management is seriously lagging behind practice, especially on revenue management performance influence mechanism. To improve China's hotel industry revenue management performance and enhance their competitiveness, the theory guidance is not enough. Based on fully retrieving the relevant research literature at home and abroad in the last three decades, the authors hves made a comprehensive overview of the origin and development on hotel RM, focusing on the RM performance influencing mechanism. The article is mainly following the logical framework of "hotel quality attributes——revenue management decisionmaking behavior——revenue management performance measurement", combing and discussing the research status of hotel revenue management performance influencing factors in depth, and combing the hotel revenue management performance metrics. Finally, through comparing the hotel revenue management research status at home and abroad, this paper proposes the future research trends of hotel revenue management.
出处
《旅游导刊》
2017年第4期71-88,共18页
Tourism and Hospitality Prospects
基金
教育部人文社科青年基金"基于创新资源整合的技术并购与创新绩效的关系研究--中国高新技术企业的实证分析"(12YJC630097)
中央高校基本科研业务费"创新战略导向下我国高新技术上市公司技术并购与创新绩效的交互作用机制研究"(2014ZM0084)资助
关键词
酒店
收益管理
绩效衡量
影响机制
hotel
revenue management
performance measurement
influence mechanism
