摘要
目的:分析精细化管理在门诊护理质量管理中的应用效果。方法:2016年1月始笔者所在医院门诊中心服务区采用精细化管理理念,并通过相关的理论学习与培训,对以往工作中的不足之处进行分析,对实施门诊精细化管理前后的护理效果与护理满意度进行评价。结果:实施精细化管理后,就诊等候时间、抽血等候时间、取药等候时间相比实施前均明显缩短,差异有统计学意义(P<0.05);实施精细化管理后护理满意度为92.0%,实施前满意度为85.0%,比较差异有统计学意义(P<0.05)。结论:在门诊护理质量管理中采取精细化管理理念效果显著,可保证门诊中心服务区护理管理工作行之有效,提高了患者的满意度,促进护理工作的科学化与规范化,提升了医院的整体形象。
Objective：To analyze the effect of meticulous management on the management quality of outpatient nursing.Method：In January 2016,our hospital outpatient service area adopted the concept of fine management,and through the relevant theoretical study and training,the shortcomings of previous work were analysed,the effect and care satisfaction of meticulous management before and after the implementation were evaluated.Result：After the implementation of the fine management,the nursing satisfaction was 92.0%,and the satisfaction degree before the implementation was 85.0%,the difference was statistically significant（P〈0.05）.Waiting time of treatment,blood drawing,medicine getting were shorter than the before,the differences were significant（P〈0.05）.Conclusion：The application of meticulous management concept in the management of outpatient nursing care is effective,which can ensure the effective management of nursing service in outpatient service area,improve the satisfaction of patients,promote the scientific and standardized nursing work and enhance the hospital overall image.
出处
《中外医学研究》
2017年第30期153-154,共2页
CHINESE AND FOREIGN MEDICAL RESEARCH
关键词
门诊
护理质量
精细化管理
作用
Outpatient clinic
Nursing quality
Fine management
Effect
